The balance of your tour payment is due 45 days prior to the departure date, as detailed on your invoice.

If your selected tour begins within 45 days of booking, final payment is due at that time. Failure to receive the outstanding amount by the due date is considered as cancellation.

Travel documents and general information, what to wear and final itinerary and sightseeing notes will be dispatched at least a fortnight before departure.

Episode does not arrange means of arrival to Portugal, so please note that your travel plans to join up with the tour are your responsibility. Tours start at the time and place indicated in the programme. Should you require any special arrangement regarding your arrival, please inform us.

To enjoy this trip in Portugal, you should be in good health and able to walk reasonable distances, often over unpaved and uneven surfaces. Some of the most memorable sightseeing can only be accomplished on foot. The amount of walking you do, however, is at your discretion. Portugal is home to innumerable historic buildings and sites, many dating from ancient or medieval times. Therefore, roads, walkways and architecture may present difficulties for some guests with physical disabilities. We conduct walking tours in most of the cities visited.

We regret that we’re unable to provide individual assistance to guests with walking difficulties or other personal needs. The responsibility of the Episode Tour Escort who accompanies your trip is to ensure that the larger group enjoys a relaxing and informative journey, and he or she cannot be relied upon to provide ongoing individual assistance to any one guest. Guests requiring such individualized assistance must be accompanied by an able-bodied companion who can provide it.

Should you have any special requests, please indicate them in writing. We try to arrange for all special requests to be met but cannot issue guarantees that they will be, nor is Episode liable should any special request not be met.

Our tours are not able to include all specific needs regarding accommodation for persons with disabilities. Where your party includes somebody needing such special arrangements, please provide early indication of the respective details. Episode will try to meet all requirements but are unfortunately still unable to guarantee that all accommodation, transport and facilities are equipped and appropriate for wheelchair users or disabled persons.

An Identity Card is needed for citizens of the EU or the Schengen area.

A passport valid for up to 6 months is required for citizens arriving from outside EU or Schengen area member states.

For stays of up to 90 days the following do not require visas:
(a) nationals of EU countries, Australia, Canada, USA, Japan and nationals mentioned under passport exemptions:
(b) nationals of Andorra, Argentina, Brazil, Chile, Costa Rica, Croatia, Cyprus, Israel, Korea (Rep. of), Mexico, New Zealand, Paraguay, Singapore, Uruguay, Vatican City and Venezuela.

All other nationalities may require a valid visa. Please contact the Embassy of Portugal or your local consulate for further details.

Please ensure that you hold a full passport and that any visa documentation required has been obtained.

The rates that we charge our clients are the result of special deals arranged between Episode and our partners. Because of this, Episode can only confirm and guarantee precise prices after clients have confirmed their intention to book. This confirmation of intention to book is made effective with a deposit of 20% of the price of the trip.

On receiving your deposit, confirmation of your booking along with all program details will be sent to you. A contract is then established when you receive our confirmation of your booking.

The balance of your tour payment is due 45 days prior to the departure date, as detailed on your invoice.

Failure to receive the outstanding amount by the due date is considered as cancellation.

If you wish to cancel your booking, or any part of it relating to any person (in the case of a group booking), we will require your authority in writing. Our cancellation charges will apply (see the table “cancellation charges” below). These are calculated with reference to the date on which we receive your authority in writing. We incur costs from the time you make your booking, and you agree that if you cancel your booking, you will compensate us for our losses and expenses, as per the table below. Episode-Travel with Art strongly recommends travellers to purchase trip cancellation/interruption insurance.

Number of days left before your due date of departure when your authority in writing is received by us Cancellation charge:

Up to 45 days                 20%
45 – 30 days                   50%
29 – 15 days                    75%
14 days or less              100%

No refund for unused portions of the trip, cancellations made after the trip has begun or early departures for any reason.

If Episode is able to reduce any supplier fees at the time of cancellation, the reduction will be passed onto the client.

If guest cancels and the roommate remains, an additional supplement will be applied to the price for the remaining guest.

When any member of your party is prevented from travelling for any reason (including death, illness or jury service), we may transfer your booking to any other person satisfying all requirements relating to your holiday, whenever receiving notification from you detailing this transfer in writing up to 7 days prior to the respective date of departure.

If a problem arises during the party’s vacation, please inform us immediately. Complaining at the time of the problem will likely yield the best results.

Should the situation not be resolved you should inform us in writing as soon as possible after the tour and within 28 days. Complaints can only be considered if presented in writing to the agency up to a maximum of 28 days after the end of the service supplied. We will duly investigate the source of grievance and reply at the earliest opportunity. All proceedings and disputes are dealt with under Portuguese law and jurisdiction.

Although Episode Travel with Art will make every effort to adhere to the itinerary, on rare occasions it may be necessary to make an adjustment to these arrangements. Should such adjustment be necessary, a substitute will be offered when and where possible. If war or terrorist activities threatened or actual, civil unrest, closures of airports or seaports, industrial action threatened or any other event outside the control of Episode Travel with Art, which causes either delays or extends the holiday or compels a change in the holiday arrangements, Episode Travel with Art cannot accept liability for any resulting loss, damage or expense and any refund will be subject to deduction of reasonable expenses.

Episode Travel with Art is fully bounded Tour Operator holding a Portuguese Tourism License, RNAVT 2693.

Episode Travel with Art is a limited company whose registered office is at Rua da Quintinha, 27 r/c 1200-336 Lisboa, Portugal.

The company is registered under the number 508 138 515.

Episode Travel with Art has full civil liability insurance cover by insurance company, LIBERTY under n.º 1009447120.

EMERGENCY TELEPHONE NUMBER + 351 916 207 990 (Call to national mobile network)